Shipping Info.
Shipping policy
All orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
Domestic Shipping Rates and Estimates
For calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout.
We offer free shipping on orders over $50
|
Shipping option |
Estimated delivery time |
Price |
|
USPS First Class Package |
2 to 5 business days |
Approx. $6-$9 |
|
USPS Priority Mail (AKA Ground or Economy) |
1 to 3 business days |
Approx. $7-$10 |
|
USPS Priority Mail Express |
1 to 2 Business days |
Approx. $25 |
International Shipping
We do offer international shipping.
Note: That some countries such as the UK have longer average shipping times from 10-20 days!
|
Shipping option |
Estimated delivery time |
Price |
|
USPS First Class Package International |
Varies by destination |
Varies by destination ($) |
|
USPS Priority Mail International |
6 to 10 business days |
Varies by destination ($$) |
|
USPS Priority Mail Express International |
3 to 5 business days |
Varies by destination ($$$) |
Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. The Herbalist’s Assistant is not responsible for these charges if they are applied and are your responsibility as the customer.
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 15 days of receiving your shipping confirmation email, please contact us at theherbalistsassist@gmail.com with your name and order number, and we will look into it for you.
Shipping to P.O. boxes
We can ship to P.O. boxes
Refunds, returns, and exchanges
Summarize your return policy here and link out to your full return policy page if you have one.
We accept returns up to 30 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return.
In the event that your order arrives damaged in any way, please email us as soon as possible at theherbalistsassist@gmail.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
If you have any further questions, please don't hesitate to contact us at theherbalistsassist@gmail.com.